Outlook search returns No matches found

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Outlook search returns No matches found

Outlook search returns No matches found. When you use Instant Search in Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013, you may receive the message No matches found.

  • The indexing of your data files might not be complete. Indexing is what enables the Instant Search feature to quickly locate items.
  • This might occur if you are using either Windows Desktop Search (WDS) or Outlook (Instant Search or Advanced Find) to search for the messages.
  • When you use Instant Search in Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013, you receive the following message:

               No matches found.

  • Or, only some of the expected results may be returned. If you view the Indexing Status dialog in Outlook, you may see the following message:

              Search results may be incomplete because items are still being indexed.

Resolution steps:

Step 1: Make sure indexing is complete.

In Outlook 2010 and Outlook 2013, follow these steps to verify that indexing is complete:

  1. In Outlook, click in the search box. Click the search tab, click Search Tools, and then click Indexing Status.

2. When the Indexing Status dialog appears, you should see the following:

If Outlook has not finished indexing all of your items, note the items remaining to be indexed, continue to troubleshoot by using the steps in the following sections.

Step 2: Rebuild the Index

If Indexing Options is not found in start menu or in control panel, follow step 3 to enable Indexing Options (Windows Search)

  1. Click on Start menu and type index. Select Indexing Options from the list that appears.

2. That will open the Indexing Options window. Click on Advanced and enter the administrator password if prompted to do so.

3. In the Advanced Options dialog box, click the Index Settings tab, and then click Rebuild.

Step 3: Check If Windows Search Index is enabled and Active.

There could be a chance that Windows search feature has been disabled for you or gone inactive due to some other third party software. Enable it and test if the issues are rectified.

  1. Launch the Control Panel. Click on the Start icon and click on Control Panel. Then navigate to Programs and Features.
  2. On the left pane of the Control Panel window, click on the option to Turn Windows features on or off.

3. The Windows Features dialog will show up. Scroll down to find Windows Search and make sure it is ticked.

4. You may also want to try by ticking Indexing Service. It is meant to enable indexing services from previous versions of Windows.

Step 4: Ensure Search Service is Active

In Windows even if everything is fine, you may face issues with a process if at all the services associated with it is off. Here’s how to check for indexing.

  1. Open Run dialog (Windows key + R), type services.msc and hit Enter.

2. On the services window, search for Windows Search service. Select the service and turn it off by clicking on Stop from the top left.

Step 5: If above steps did not help. Uncheck Outlook from Indexing options.

Open Outlook click on File > Options > Search > Indexing options > Modify > Uncheck Outlook Click on OK then close and restart Outlook to check if search results fetch correctly.

Uncheck Outlook from Indexing options:


Step 6: Run Tweaking scan

You can download the Tweaking tool from the below link http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio_setup.exe

If the issue is not fixed even after performing all the above troubleshooting steps, it is recommended to repair or reinstall the Operating system.

One thought on - Outlook search returns No matches found

  • OMG, I have not been able to perform a search in Outlook 10 for so long.
    Tried ever so many options.
    This is the only one that worked:
    Step 5: If above steps did not help. Uncheck Outlook from Indexing options….
    Youo are wonderful people! Thank You so Very Very Much!